Revolutionizing Data Collection Many insurance sales now begin with a tele-interview process. AURA allows organizations to take that process forward into a true tele-underwriting process allowing for decisions based on information gathered via the interview. During the telephone interview, the AURA Scripting Engine presents a series of questions that guide the underwriting interview. AURA makes an underwriting recommendation when the interview is complete. If the case is clear, it can proceed to issue. If the case needs underwriter review, AURA provides detailed information about the customer’s disclosures and recommended underwriting requirements, plus the underwriting decisions identified. AURA’s tele-underwriting solution uses structured underwriting rules and methods to deliver an underwriting decision during the telephone interview. This ability makes it far superior to traditional tele-application processes that gather unstructured information and generate time-consuming printed application forms. Features AURA Call Center features include call scheduling, interview scripts, call notes and call rescheduling. A time-zone translation capability allows for the scheduling of the phone call by AURA when the Call Center representative and customer are located in different time zones. When the tele-underwriting interview is interrupted for some reason AURA supports the ability to reschedule the call with the customer while they are on the phone for a convenient time in the future to resume the interview.