Imagine finding just the right balance in your underwriting workload.
In the past, Tele-Interviewers gathered static data. Interviewers may have sped up the process a little, but no automated actions were taken and no decisions were hastened. Tele-applications released the agent from doing the work, but the laborious underwriting process continued with a cycle of back-and-forth touch points that collected an increasing amount of data until a decision could be made.
Traditional Approach
AURA makes the interview active. As the Tele-Interviewer is collecting vital data, the system is responding with decisions and additional drill-down questioning. AURA takes action and automates activities, such as requirements ordering and correspondence generation. It brings a Tele-Interviewer into the real-time underwriting process. Underwriting is happening during the interview.
AURA Underwriting Services
AURA Underwriting Services is your “face” on new business. Your applicants need to be greeted by a friendly voice – someone who understands the sensitive nature of the information they are gathering.
AURA’s underwriting interview team is made up of experienced, dynamic professionals who have insight, drive and a pleasant demeanor. We believe practice and knowledge make the difference, so each team member receives continual education and evaluation through underwriting, call center and business professionals.